Avoid These 3 Money-Wasting Mistakes

Don’t Waste Money or Time

Sup,

What’s in a mistake? If you’re a business, it means money. Data shows that 38% of businesses fail due to exhausting their cash or the inability to secure capital.

That means one mistake could be the difference between sink or swim.

One of the biggest mistakes I’ve made in the past few years was moving my call center fully overseas.

I learned a lot from that blunder—mainly that it was a skill development issue.

More on that later.

Now? We run a hybrid call center where real CSRs are backed and coached by Avoca AI. It gives us the best of both worlds:

We never miss a call and know where we can improve.

Our reps now learn exactly where they have room to improve from every call, getting scored on tone, talk time, and more.

Avoca also makes sure we never leave a call ringing ever again.

Check out Avoca AI and stop missing your own opportunities to level up your call center.

Here are the top three things you can do to avoid further mistakes in your business to stop wasting money.

Keep that runway going.

Let’s do it.

• Prioritize customer experience and service quality.

• Invest and focus on retaining those rockstar employees.

• Don’t neglect having a sales team.

Reading time: 3 minutes and 40 seconds

1. Customers over Cost-Saving

Is harming the customer experience and hurting your reputation worth saving a couple hundred grand?