- Owned and Operated Weekly Insights
- Posts
- The Hidden Leaders Inside Your Team...
What’s up,
Your home service business (or future biz) is only as good as its leaders. This isn’t opinion. It’s fact—at least in my opinion.
The good news? There are hidden leaders inside your team who are ready to unlock their full potential. You just gotta know how to find them.
Before I tell you the secret, here is some must-see content about leadership and management.
I asked my podcast co-host, Jack Carr, how to find great leaders. His answer?
Look within. But he also shared this…”make sure your leaders have someone to lead.”
That makes sense considering that Jack is the owner of Quick Staffers, a company that hires and trains CSRs for home service business. He knows what a solid team looks like, from the top down.
Looking for day-one ready CSRs? Contact Quick Staffers and tell them John sent you. Your leadership team will thank you (and me).
Uncover Top Leaders Already In Your Company
Gif by theoffice on Giphy
Here’s what I’m seeing in the leadership department ⬇️
Most companies already have their next leader on payroll.
They just haven’t activated them yet.
We used to wait for people to “step up.”
Now we look for signs they’re already doing it—quietly.
(If you’re looking to hire your next leader, as opposed to promoting internally, this video is for you.)
Now, let’s get into the nuts and bolts.
Start with Soft Skills, Not Job Titles
Leadership isn’t about technical talent.
It’s about soft skills like:
Empathy (can they actually listen?)
Urgency (do they push things forward without being told?)
Humility (can they own mistakes?)
Financial IQ (do they understand how the business makes money?)
We use those traits as a filter when evaluating leadership potential—not just whether they’re a great field tech.
Qualification Happens Before Training
When we built our Emerging Leaders program, we didn’t just open it to everyone.
Each person is vetted based on:
Alignment with our core values
Peer nominations from existing leaders
Whether they’re already showing signs of leadership on the team
And most importantly: are they comfortable role-playing tough conversations?
If someone can step into role-play without freezing up, they’re probably ready for more.
We Train Weekly—and Reinforce Daily
We run two leadership programs every week:
One for emerging leaders preparing to step into management
One for current leaders sharpening their communication and decision-making
Every session follows the same structure:
Core values on the screen
Shoutouts tied to real behaviors
One focused topic like “Crucial Conversations”
We keep the format dynamic—videos, discussion, breakout work—to make sure no one zones out halfway through.
We Built Culture to Surface Leaders
We don’t just talk about leadership. We operationalize it.
Our P&Ls and department goals are posted for everyone to see
Core values are repeated weekly, not just printed on a wall
Meeting rhythms are consistent across the company
Our team leads sessions during site visits, which reinforces what they’ve learned
When someone can teach it, they usually understand it better. That’s how we level up talent from within.
Why It Works
Most future leaders don’t need to be reinvented.
They just need structure, expectations, and a little spotlight.
When you build a culture that rewards the right behavior,
and you give your team the tools to step up…
You don’t just find leaders.
You create them.
Want the longer, more detailed version? This podcast episode with Amir Haboosheh has you covered.
The Simple Way to Generate More Leads
Service Scalers builds high-performing lead gen systems for home service businesses—no fluff, no excuses, just results.
They’ll help you:
Stack your calendar with qualified leads from PPC, LSAs, and SEO
Cut ad waste by auditing every lead for quality
Scale profitably with custom strategies tailored to your service areas
From plumbing and HVAC to landscaping and roofing, Service Scalers helps local pros grow smarter—not harder.
✅ Trusted by operators across the country
✅ Real results, real fast
✅ No contracts, no BS—just leads
Every month, Service Scalers drives hundreds of leads to my core business. They can do the same for you.
Home Service AcquisitionsDo you want to opt in to receive 1 additional weekly newsletter from us solely focused on acquisitions in the home services? |
Find me on X and let me know what type of leader you are.
👊
John
Disclosure: This newsletter includes sponsored content. However, all opinions expressed are entirely my own.
Want More Owned and Operated?
📖 Check out the go-to resource for scaling your home service business here
🤝 Get your brand in front of 40,000+ home service business owners here
Reply