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- Our Inside Sales Team Pulled in $35K in 1 Day
Our Inside Sales Team Pulled in $35K in 1 Day
Team expansion + live closes = big results.
John Wilson
March 19, 2025
A big WHAT’S UP to all my home service professionals out there.
I’ve got a question for you: is your inside sales team maximizing its potential?
Don’t answer just yet.
Instead, listen to the most recent Owned and Operated podcast with my guy HVAC Jack. We talk about…
Optimizing inside sales
Effective discounting strategies
How to maintain profitability during slow periods
…and a lot more!
Special Thanks To FieldPulse
FieldPulse is a really awesome Field Service Management (FSM) platform, that helps you save hours every week and keep operations running smoothly. With features like scheduling, dispatching, invoicing, and reporting, it takes the headache out of managing the day-to-day.
Businesses using FieldPulse see an average of 78% annual growth and are saving 5-10 hours a week on administrative tasks—HUGE!
If you're looking to streamline your ops, FieldPulse is a game-changer.
👉 Book a Demo with FieldPulse to get 15% off the annual plan when you mention Owned and Operated.
On The Pod This Week
This week’s podcast is full of nuggets—the kinds that can help you take your business, revenue, and profit to the next level.
Here are some key points to chew on. From there, listen to the entire episode for more context, tips, and guidance.
Optimize inside sales
Most businesses leave money on the table simply by not following up.
If half of your estimates aren’t closing, what’s your plan to get that extra 10-20% over the finish line?
Inside sales is a game-changer. Five reps can easily close $35K+ daily by following up on open estimates.
Live closes seal the deal. When a technician struggles, an inside sales rep jumps in to present options and close on the spot.
Empty install slots are the real enemy. If crews are sitting, inside sales should be dialing. Every open estimate is money waiting to be claimed.
Use discounting strategies
Most businesses discount reactively—big mistake. Smart discounting is about protecting margins while keeping revenue flowing.
Bulk buying slashes costs. For example, a bulk discount on HVAC equipment lets you stay competitive without sacrificing profits.
Use time-based pricing. Slow day tomorrow? Offer 20% off to fill the board and keep crews working.
BOGO offers drive volume. “Buy an AC, get a furnace free” isn’t actually free—but it gets people to pull the trigger.
How to maintain profitability during shoulder season
Slow months don’t have to kill profits. The best companies prep six months ahead to avoid the seasonal rollercoaster.
Pre-buy to protect margins. Buying in bulk cut our HVAC unit costs by 30%, ensuring profitability even during slow periods.
Keep costs flexible. Commission-based pay for call takers and installers prevents overhead from dragging you down.
Adopt and adapt. $50K less overhead can equal $1M more revenue. Tight systems and smart planning make all the difference.
The bottom line? Profitability is a choice.
⚡ Shout Out to Avoca ⚡
Last year we started using a new AI tool in our call center and it’s getting us some SERIOUS numbers you should know about.
Call quality is up from 40% to 95%
Booking percentage sitting comfortably at 85%
Averaging 400 calls WEEKLY
Sounds great, right? Book a demo with Avoca and get these results for yourself.
See you in the next one. 👊
John
Disclosure: This newsletter includes sponsored content. However, all opinions expressed are entirely my own.
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