Dividing Ops For Smoother Scheduling

Sup Home Service Leaders!

Last week, I had an insightful conversation with my co-host, Jack Carr, about a critical step in reaching the $5M mark: Splitting CSR from dispatch.

Jack's recent experiences shed light on the power of outbounding and taking control of our schedules.

Despite hurdles like Google Map Pack outages, Jack's team maintained their momentum by proactively filling their board and making around 600 calls in a week.

They even experimented with dropping door hangers, a move that surprisingly led to successful hot water tank installs. It's a testament to the effectiveness of being proactive and assertive in controlling our own destiny.

Check out the episode here:

Real Quick Before This Sweet Breakdown of CSR and Dispatch

My goal in creating content is to provide the roadmap I wish I had when working towards the $5M mark.

That's why I'm stoked about the upcoming workshop I'm hosting at my new HQ in Stow, Ohio, from March 19-21.

Our attendees are owners and operators running business anywhere from sub $1M-$5M in HVAC, plumbing, fencing, power washing and more. Sound like the people you’d like to connect with in person? They’re gonna be here.

We're getting into the weeds with infrastructure, recruitment, call centers, org charts, acquisitions, tuck-ins, and marketing.

Whether you're aiming to break the $5 million revenue milestone or seeking strategies to scale further, this event is tailored to meet your needs.

There are just a few seats left! Buy your ticket here.

In today's edition of Weekly Insights, I'm sharing a breakdown of how this division of labor can elevate your operations and customer experiences.