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Is This Costing You Thousands?

Is This Costing You Thousands?

Eliminate the chaos, make more money

John Wilson
November 07, 2025

Hello home service operators,

Are you still running your home service business on pen and paper? Or worse, clunky software from the 2000s?

It’s 2025 out there, but this is still a mistake I see way too often.

The good news? Getting rid of those old, clunky systems can save you thousands of dollars and just as many headaches.

Before I give you my secrets to making the transition, here are today’s resources…

Who’s going to turn down free advertising credits? Not me
A good lesson on the importance of listening to your customers
Plumbers and electricians will always be in demand
Engineers are rethinking HVAC design to deliver sustainable, low-carbon cooling
Sign with Service Scalers before December 31, and they’ll cover up to $5,000 in ad spend to kickstart your growth.

Prioritize Simplicity and Service in New Software

Ever invest in “smart” software that turns into a full-time job to manage? Endless setup calls. Confused techs. Missed jobs.

FieldPulse fixes that.

It’s the all-in-one field service platform built for real contractors. Not Silicon Valley.

Simple to roll out
Easy for your team to use
Backed by real people who actually pick up the phone.

If your “upgrade” feels like a downgrade, it’s time to switch to FieldPulse and get your time back.

Ditch Your Old Business Systems

In 2010, our scheduling system was a whiteboard and a printer.

Customer name. Address. Three or four jobs per tech. Print the work orders, tape them next to the board, and hope the day stayed on track.

It worked, but only because the business was small enough to muscle through the chaos.

I still see owners operating this way. Pen and paper. Legacy software from another era. It feels familiar and it feels safe, but it caps growth and creates hidden drag.

Modern tools are not about convenience. They are about capacity.

We saw this firsthand with our smallest restoration brand.

Jobs were dispatched manually. Files and photos lived in random folders. Job notes spread across clipboards and text messages. It got done, but it was slow and messy.

Our manager, Sarah, spent most of her energy reacting instead of building. She was busy every day. She just was not pushing the business forward.

Systems were the choke point, not effort.

Cleaning Up the Back End

So we modernized the operation, including a transition from ServiceTitan to FieldPulse.

Digital scheduling. Clean job files. Better workflows for estimating and documentation. It took time, but it pulled the business out of the weeds.

Once the administrative weight lifted, Sarah had bandwidth for high-impact work.

We rolled out structured technician training.
We built real sales processes.
We standardized job planning and equipment recommendations.

Those upgrades doubled revenue. Not because we worked harder, but because the work finally pointed in the right direction.

The Lesson

When you remove chaos, you create capacity.
When you create capacity, you unlock growth.

The businesses that scale are not just good at the trade. They are good at systems. They invest in organization, clarity, and leverage.

If you feel like you are stuck, look at your operational foundation.

Ask yourself:

Are my systems built for the company I have, or the company I want?
Is my team working, or is my team building?
Am I gaining capacity every quarter, or losing it?

It is easy to blame market conditions, hiring, or demand. But sometimes the biggest limiter is the way the business runs behind the scenes.

Stop operating like it is 2010. Build for the business you want, not the one you used to be.

A Free Way to Save Money

The SupplyHouse Trade Master Program is a free way to save big money on the supplies you need.

Once you’re a member (it only takes a minute to sign up), use promo code OOFIVE to save five percent on your first order.

SupplyHouse. Real people, real service.

Review your business systems to ensure they’re in line with your industry’s current demands (not those of 15 years ago).

How do you feel about today's newsletter?

👊 John

Disclosure: Some of the content and links in this newsletter are sponsored or affiliate links, which means we may receive payment or earn a commission if you click through or purchase. However, all opinions expressed are entirely my own.