How Fast Are You Following Up On Estimates?

Sending Out An SMS

Sup,

SMS is a results-first platform for customer communication.

Don’t believe me? This recent study found that text-focused follow-up campaigns are some of the best performing in regard to response rate.

It makes perfect sense to me. No matter if it’s smart or dumb, just about everyone has a phone that gets texts.

The ability to drop a message to a potential or current customer in under 200 characters holds a lot of power. And if you’re sending them en masse?

Even better. That’s part of why I’ve been so happy with our recent switch to Hatch.

Its AI software automatically handles follow-ups and direct communications with customers of all kinds.

That frees up our call center from a lot of important, but time-consuming work. It’s also part of why we’ve been driving leads so hard this year.

Stop missing follow-ups and let Hatch do all the work for you.

If you’re not doing everything you can to push follow-ups then you’re definitely leaving money on the table.

Let’s talk about the power of follow-up campaigns and why you want to keep that line of communication open.

Let’s do it.

• The most successful SMS campaigns are concise and clear

• A well-executed SMS blast can lead to a surge in calls, even off-season

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Staying In Touch

Let’s go back to that study we talked about, looking at the impact of SMS and follow-up campaigns in HVAC.

Hatch looked at 163,000 HVAC estimate follow-up campaigns and found some interesting numbers.